When will my order ship?
Fitbit orders ship Monday-Friday, and arrive based on the shipping method selected. Orders placed before 11AM PST ship the same day. Once your order has been sent, you'll receive an email that includes a tracking number for your shipment. Any items on back-order will ship as soon as they become available.
When will my order arrive?
Standard Shipping delivers within 5-7 business days, Expedited Shipping within 2 business days, and Overnight Shipping within 1 business day. Overnight and Expedited shipping is not available for PO Box, military or some U.S. Territory & Freely Associated State addresses. When shipping to American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands and Palau, Standard Shipping delivery may take 5-8 business days.
What tracker size is right for me?
To determine the right fit for your wrist, please use our sizing tools for Fitbit Ionic, Fitbit Charge 2, Fitbit Flex 2, Fitbit Surge, Fitbit Blaze, or Fitbit Alta. Please note that when you purchase a Fitbit Flex 2 and Fitbit Ionic, it comes with both large and small size bands.
Can I switch out my tracker band?
The only wrist-based trackers with interchangeable bands are Fitbit Ionic, Fitbit Charge 2, Fitbit Flex 2, Fitbit Blaze, Fitbit Alta HR and Fitbit Alta. The bands for Fitbit Surge are not interchangeable.
What is Fitbit's return and warranty policy?
The Fitbit.com Online Store has a 45-day return policy, which means that any product you purchase from Fitbit can be returned for any reason in exchange for a full refund within 45 days of your shipment date. Your Fitbit product also comes with a one-year manufacturer's warranty. To read our full policy on returns and warranties, visit http://www.fitbit.com/returns.
What payment methods can I use?
Fitbit accepts payment via all major credit cards - Visa, MasterCard, American Express and Discover - as well as Paypal.
How is sales tax determined?
Fitbit charges the appropriate state and local sales tax in locations where we have legal obligations to do so, as determined by the shipping address. Tax will also be applied to shipping and handling charges if required. Fitbit currently collects sales tax from the following states: California, Connecticut, Florida, Illinois, Indiana, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Wisconsin.