Sometimes we can all use a bit of a refresh, and your Fitbit device is no exception. That’s why we occasionally release software updates for your device that provide feature enhancements or bug fixes, to help your device stay up and running whenever you’re up and running.
Here is the scoop on Fitbit’s legacy device policy:
Our devices typically receive software updates for at least two years after the device is last sold on Fitbit.com, but over time it will not run as smoothly as our newer devices. Eventually we must discontinue software updates, support and ability for our devices to pair with the Fitbit app.
Our Customer Support team is always happy to help you with any questions or issues, including our legacy device policies and practices. However, once a device is no longer receiving software updates, our team may no longer be able to provide in-depth support or troubleshooting for your device.
As a reminder, your legacy device may still be eligible for a warranty replacement even after it is no longer receiving software updates – please see our Returns and Warranty page for additional information.