These Terms of Sale (“Terms”) apply to all orders placed by you through Fitbit’s mobile app, website, or via phone with Fitbit’s customer support (collectively the “Fitbit Store”). By placing any order through the Fitbit Store, you are agreeing to be bound by these Terms. You represent and warrant that you have the legal capacity to agree to these Terms. If you are under the age of thirteen, or any higher minimum age in your jurisdiction, you represent and warrant that you have obtained parental or guardian consent to enter into these Terms. If your order includes paid services, our Terms of Paid Services are hereby incorporated into these Terms. These Terms are between you and Fitbit LLC, and, if applicable, the reseller appointed by Fitbit LLC as identified in the Fitbit Store or in your order confirmation. In these Terms, “Fitbit” and “we” mean Fitbit LLC and/or its affiliates and, if applicable, any such reseller.
If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. This return right does not apply to the purchase or renewal of any Paid Services, as defined in and governed by our Terms of Paid Services. Delivery and handling charges, gift wrap fees, and taxes paid (such as state, customs or VAT) are not refundable. To qualify for a refund, you must meet all the following conditions:
request a return authorisation within 45 days of your shipment date; provided, however, that for purchases made in November and December the deadline to request a return authorisation is 31st of January of the following year or 45 days from the date of shipment, whichever is longer;
return the device and/or accessory, including all parts included in the original packaging, in good physical condition; and
include the return authorisation number with your return.
If your return fails to meet any of the above conditions, we may, in our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.
If you are purchasing as a consumer, you have the right by law to withdraw from contracts for a device within 14 days after delivery of the item without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire, or a third party (other than the carrier) approved by you acquires, physical possession of the device (or of the last device where your order relates to multiple devices).
Contacting us about the withdrawal
To exercise your right of withdrawal for a device, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You may use the model withdrawal form shown below, but it is not obligatory. Alternatively, you may contact Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland, email@example.com.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14 day withdrawal period has expired.
Model Withdrawal Form
I hereby give notice that I withdraw from my contract of sale of the following goods or service:
Effects of withdrawal within 14 day period
If you withdraw from a contract for a device in this 14 day period, we shall reimburse all payments received from you in respect of that contract. This will include the costs of delivery of the device (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
If the contract is for a device, you shall send back the device without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the device before the period of 14 days has expired.
Reimbursement will be made without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract or, if the contract is for a device, reimbursement will be made within 14 days after the day on which we receive the device back from you (or, if earlier, the day on which you have supplied evidence of having sent the device back to us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Unless we expressly state otherwise, Fitbit will bear the direct cost of returning the device.
You are only liable for any diminished value of the device resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the device.
If you are an EEA-based consumer of digital content, services, or goods, and you have agreed to our terms, then EEA consumer laws provide you with a legal guarantee. Under this guarantee, we are liable for any lack of conformity that you discover:
within two years of the delivery of goods or the one-time supply of digital content or services
at any time during the “continuous” supply of digital content or services
Your national laws may provide an even longer guarantee. Your rights under these legal guarantees are not limited by any other commercial guarantees that we provide. If you want to make a guarantee claim, please contact customer support at the following email: firstname.lastname@example.org.
Your use of Fitbit-branded devices and accessories is subject to Fitbit’s applicable Limited Product Warranty. Fitbit’s Limited Product Warranty does not apply to third-party products or accessories that may be sold on the Fitbit Store. For warranty issues related to those products, please contact that manufacturer.
Repair facilities or spare parts may not be available for your product or in your region, and goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Repair of goods may result in the loss of any user-generated data, please back-up your data. Please review the Limited Product Warranty page for further information.
The Fitbit Store sells and delivers products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Prices are stated in the applicable currency based on your selected location, and may not include delivery and handling charges or applicable taxes, which, if applicable, will be communicated to you before you place your order. Fitbit reserves the right to change the prices for any products or services in the Fitbit Store at any time without notice.
Fitbit may refuse or cancel any order or limit any order quantity in our sole discretion, even after receiving your order. Fitbit may also require additional qualifying information prior to accepting or processing your order. While it is our practice to confirm orders by e-mail, your receipt of an e-mail confirmation does not constitute our acceptance of your order or our confirmation of an offer to sell a product or service.
If you wish to make a transaction through the Fitbit Store, you may be asked to supply certain relevant information, such as your payment and delivery information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY PAYMENT METHOD THAT YOU CHOOSE TO USE TO COMPLETE ANY SUCH TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating transactions. Verification of information may be required prior to the acknowledgment or completion of any transaction.
The actual delivery of your order can be affected by many events beyond our control, and you agree we are not liable for late deliveries. Title to the products will pass to you upon delivery of the products to the carrier; however, risk of loss of, or damage to, the products will pass to you upon delivery of the products to you.
In certain regions, although we are the operator of the Fitbit Store, the products and services may be sold to you by our appointed reseller, as the seller of record, pursuant to contractual arrangements between us and the reseller. As described above, this means you have a contract with that appointed reseller for the supply of those products and services. In such case, the point of purchase or your order confirmation will include the appropriate contact information for any issues relating to your order. Fitbit International Limited and its affiliates are express third-party beneficiaries of these Terms in cases where these Terms are between you and the appointed reseller.
Fitbit reserves the right to add or remove products and services from the Fitbit Store at any time for any reason. Fitbit also reserves the right to change quantities available for purchase at any time, even after you place an order.
Fitbit makes no representations as to the completeness, accuracy, reliability, validity or timeliness of any listings, descriptions or images (including, without limitation, any features and specifications such as weights and sizes) for any products or services available through the Fitbit Store. Such information and the availability of any product or service (including, without limitation, the validity of any coupon or discount) are subject to change at any time without notice. Fitbit makes reasonable efforts to accurately display the attributes of products, including the applicable colours, however the actual colours you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. It is your responsibility to understand and comply with all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the purchase, possession and use of any product or service.
You are solely responsible for determining the compatibility of the products and services with any required equipment (e.g. ensuring that you are using a compatible mobile device). You agree that lack of compatibility does not constitute a defect giving rise to a claim under our Limited Product Warranty.
To the extent the products ordered by you contain, consist of, or make available Fitbit software in any form, such software is licensed to you and not sold, in accordance with our Terms of Service.
NEITHER FITBIT, ITS SUPPLIERS, DISTRIBUTORS, OR LICENSORS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING FITBIT PRODUCTS AND SERVICES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE FITBIT PRODUCTS OR SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FITBIT OR ITS SUPPLIER, DISTRIBUTOR, RESELLER, OR LICENSOR, OR OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING FITBIT PRODUCTS AND SERVICES HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL THE AGGREGATE, TOTAL LIABILITY OF FITBIT, OR ITS SUPPLIER, DISTRIBUTOR, RESELLER, OR LICENSOR, OR OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING FITBIT PRODUCTS AND SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE FITBIT PRODUCTS OR SERVICE EXCEED THE AMOUNTS YOU HAVE PAID FOR YOUR APPLICABLE PURCHASE.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN FITBIT AND YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
You agree that any dispute between us arising out of or relating to your order via the Fitbit Store (collectively, “Disputes”) will be governed by the arbitration procedure outlined below.
Except as otherwise required by applicable law, the Terms and the resolution of any Disputes shall be governed by and construed in accordance with the laws of Ireland without regard to its conflict of laws principles.
INFORMAL DISPUTE RESOLUTION
We want to address your concerns without needing a formal legal case. Before filing a claim against Fitbit, you agree to try to resolve the Dispute informally by contacting email@example.com. We'll try to resolve the Dispute informally by contacting you through email. If a dispute is not resolved within 15 days after submission, you or Fitbit may bring a formal proceeding.
WE BOTH AGREE TO ARBITRATE
We each agree to resolve any Disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below.
OPT-OUT OF AGREEMENT TO ARBITRATE
You can decline this agreement to arbitrate by contacting firstname.lastname@example.org within 30 days of first accepting these Terms and stating that you (include your first and last name) decline this arbitration agreement.
The International Chamber of Commerce (“ICC”) will administer the arbitration under its Rules of Arbitration. The arbitration will be held in English in Dublin, Ireland, or any other location we agree to.
The ICC rules will govern payment of all arbitration fees. Fitbit will pay all arbitration fees for claims of less than US$75,000. Fitbit will not seek its legal fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
EXCEPTIONS TO AGREEMENT TO ARBITRATE
Fitbit may bring a lawsuit solely for injunctive relief to stop unauthorised use or abuse of the Fitbit products or services, or infringement of Fitbit’s intellectual property rights (for example, trademark, trade secret, copyright or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.
NO CLASS ACTIONS
You may only resolve Disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated or representative action. Class arbitrations, class (collective) action lawsuits, private general lawsuits through a solicitor, and consolidation with other arbitrations are not allowed under our agreement.
JUDICIAL FORUM FOR DISPUTES
Except as otherwise required by applicable law, in the event that the agreement to arbitrate is found not to apply to you or your claim, we agree that any judicial proceeding will be brought exclusively in the Courts in Dublin, Ireland. Both of us consent to venue and personal jurisdiction there. We both agree to waive our right to a jury trial.
LIMITATION ON CLAIMS
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your order from the Fitbit Store must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.
The parties disclaim application of the United Nations Convention on Contracts for the International Sale of Goods.
Except as otherwise stated herein, these Terms constitute the entire and exclusive understanding and agreement between us regarding any orders you make on the Fitbit Store, and these Terms supersede and replace any and all prior oral or written understandings or agreements between us relating thereto.
If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
You may not assign, delegate or transfer these Terms, by operation of law or otherwise, without Fitbit’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. Fitbit may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Any notices or other communications provided by Fitbit under these Terms, including those regarding modifications to these Terms, will be given: (i) via email to any address you have provided to Fitbit; or (ii) by posting to the Fitbit Store. For notices made by e-mail, the date on which the message is sent will be deemed the date on which such notice is transmitted.
Fitbit's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our duly authorised representative. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
You will not export or re-export, directly or indirectly, the products or services, or any technical information related thereto, to any destination or person prohibited or restricted by applicable law, including, without limitation, US export control laws and regulations.
Additional terms may apply to certain products or services. In the event that there is a conflict between these Terms and any additional terms, the additional terms will control.