Limited Product Warranty
Fitbit LLC, 199 Fremont Street, 14th Floor, San Francisco, CA 94105 (for a warranty not in the EEA and UK)
Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK)
This limited product warranty applies to our "Fitbit Products." “Fitbit Products” means our Fitbit-branded device and accessories. This limited product warranty is provided free of charge.
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Fitbit warrants to the original purchaser that your Fitbit Products that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) or the United Kingdom (UK) and you purchased your Fitbit Product in the EEA or the UK, the warranty period is two (2) years from the date of purchase.
If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Fitbit Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Fitbit Products are sold by Fitbit itself or through its authorised reseller or agent and are valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period, plus the time period starting from when you submitted your authorisation request and lasting for as long as you are without a Fitbit Product due to it being repaired or replaced, or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must have a return authorisation. To request a return authorisation, please follow the instructions here. The return authorisation number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS
Fitbit Products include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Fitbit Products presented for repair may be replaced with New or refurbished Fitbit Products of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the Fitbit Products. Repair or replacement of Fitbit Products which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the Fitbit Product before sending it to Fitbit, and you agree Fitbit isn't responsible for any loss, use, or disclosure of any data that is on the Fitbit Product.
EXCLUSIONS AND LIMITATIONS
Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.
This Limited Product Warranty applies only to the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit and that bears and is identified by an authorised “Fitbit” trademark, trade name, or logo. Without limiting the foregoing, this Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Fitbit Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Product Warranty does not apply to third-party products or accessories, including but not limited to products with the “Made for Fitbit” or “Works with Fitbit” logos. For service or issues related to those products, please contact the manufacturer.
This Limited Product Warranty does not apply to a Fitbit Product or part of a Fitbit Product that has been altered, refurbished, or modified; nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty do not apply to damage or defects caused by (a) normal wear and tear or ageing of the Product, such as discoloration or stretching; (b) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply; (c) use with non-Fitbit products; (d) accidents, flood, fire, earthquake; (e) disassembly; (f) alterations; (g) neglect; (h) servicing other than by Fitbit-authorised technicians; and (i) external causes such as, but not limited to: water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the product and extreme thermal and environmental conditions.
No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY PERIOD. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Limited Product Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction..
NATIONAL STATUTORY RIGHTS
CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING DIRECTIVE (EU) 2019/771, AND IN FRANCE UNDER THE CONSUMER CODE AND THE HIDDEN DEFECT GUARANTEE IN ACCORDANCE WITH ARTICLES 1641 TO 1649 OF THE CIVIL CODE. THESE RIGHTS ARE FREE OF CHARGE AND NOT AFFECTED BY THE WARRANTIES STATED ABOVE, AND NOTHING IN THIS LIMITED PRODUCT WARRANTY IS INTENDED TO EXCLUDE OR LIMIT YOUR LEGAL WARRANTY RIGHTS, E.G. TO A FREE REPAIR, REPLACEMENT OR REFUND FROM THE SELLER OF THE FITBIT PRODUCT IF YOU ARE A CONSUMER WHO LIVES IN THE EEA OR THE UK AND ARE ENTITLED TO THAT REMEDY(IES) UNDER THE LAWS OF YOUR COUNTRY.