When We Collect Data
ACTIVATE A DEVICE
When activating a Fitbit Device, you will be asked to download the Fitbit App or install Software and enter information about yourself, such as height, weight and gender. We use this information to personalise your fitness stats – for example, calories burned and distance travelled. Depending upon the specific Device you use, it can collect data such as the number of steps you take, your weight, measure your sleep quality and transmit this data to Fitbit. To see the full list of data that your Device collects, visit our Product Specifications page.
CREATE A FITBIT ACCOUNT
If you want to access data collected by your Device, you must create a Fitbit account. When you create a Fitbit account, we ask for some personal information, including your email address and date of birth. Your email address will be your Fitbit account user name, which you will use to log into your account. We do not display your email address to other users. Instead, others will see the name or nickname you enter in your profile settings.
You can also create your Fitbit account using a different credential such as a Facebook or Google+ account. We will ask permission to access basic information from that account, such as your name, profile picture and friend list. You can stop sharing that information with us at any time by removing Fitbit’s access to that account. We will access your phone’s contact list for the purpose of letting you identify contacts who are Fitbit users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
ADD INFO TO YOUR ACCOUNT
You can customise your Fitbit experience by adding other types of information to your account, such as entering a food log or setting an alarm, personalising your profile with photos, participating in discussion boards or sending messages to your Fitbit friends. Whenever you add this type of data, we collect it and store it in your Fitbit account.
VISIT OUR SITES
SYNC YOUR DEVICE
When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Fitbit Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
BUY FROM OUR STORE
We do not view or store your credit card information. This is handled by our third-party payment processor. We store your delivery address so we can process your order through our fulfilment partner. If you are logged into your Fitbit account when you purchase something on our Site, we associate that order with your Fitbit account.
Whenever you contact Fitbit for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Fitbit Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Fitbit on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.
To help you stay motivated on your fitness journey, Fitbit lets you add friends who are already Fitbit users or invite friends who have not yet joined. You can add friends in several ways, such as by providing their email addresses, or by accessing social networking accounts or from the contact list on your phone. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
ACTIVATE LOCATION FEATURES
The Fitbit Service includes features that require the collection of specific location data, including: GPS signals, device sensors, Wi-Fi access points and cell tower IDs. We only collect this type of data when you activate a location feature, such as run mapping. We stop collecting this type of data when you deactivate the feature. We store this information in your Fitbit account. If you are using a mapping feature, we will send your location information to our mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose.
We only collect information about you when you’re interacting with Fitbit Products & Services.