Date of Last Update: September 28, 2016
Our goal is to help people live healthier, more active lives. Our products and services provide instant access to health and fitness data so you can track your progress, push your goals and take control of your health. As we build these tools, we are committed to the principles of respecting your privacy, keeping your data safe, and letting you decide how your information is used and shared. This is our Privacy Pledge::
Last update December 9, 2014
Because we’re always looking for new and innovative ways to help you achieve your fitness goals, this policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Fitbit account and provide notice on the Site.
And remember, we’re here to help. If something in this policy does not make sense or if you have any questions, please contact us.
When activating a Fitbit Device, you will be asked to download the Fitbit App or install Software and enter information about yourself, such as height, weight and gender. We use this information to personalize your fitness stats–for example, calories burned and distance traveled. Depending upon the specific Device you use, it can collect data such as the number of steps you take, your weight, measure your sleep quality and transmit this data to Fitbit. To see the full list of data that your Device collects, visit our Product Specifications page.
If you want to access data collected by your Device, you must create a Fitbit account. When you create a Fitbit account, we ask for some personal information, including your email address and date of birth. Your email address will be your Fitbit account user name, which you will use to log-into your account. We do not display your email address to other users. Instead, others will see the name or nickname you enter in your profile settings.
You can also create your Fitbit account using a different credential such as a Facebook or Google+ account. We will ask permission to access basic information from that account, such as your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing Fitbit’s access to that account. We will access your phone’s contact list for the purpose of letting you identify contacts who are Fitbit users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
You can customize your Fitbit experience by adding other types of information to your account, such as entering a food log or setting an alarm, personalizing your profile with photos, participating in discussion boards, or sending messages to your Fitbit friends. Whenever you add this type of data, we collect it and store it in your Fitbit account.
When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Fitbit Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Fitbit account when you purchase something on our Site, we associate that order with your Fitbit account.
Whenever you contact Fitbit for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Fitbit Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Fitbit on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.
To help you stay motivated on your fitness journey, Fitbit lets you add friends who are already Fitbit users or invite friends who have not yet joined. You can add friends in several ways, such as by providing their email addresses, or by accessing social networking accounts or from the contact list on your phone. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
The Fitbit Service includes features that require the collection of specific location data, including: GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We only collect this type of data when you activate a location feature, such as run mapping. We stop collecting this type of data when you deactivate the feature. We store this information in your Fitbit account. If you are using a mapping feature, we will send your location information to our mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose.
We do not collect any information about you from other sources outside of your interaction with the Fitbit Service.
Fitbit uses your data to provide you with the best experience possible, to help you make the most of your fitness, and to improve and protect the Fitbit Service. Here are some examples:
First and foremost: We don’t sell any data that could identify you. We only share data about you when it is necessary to provide the Fitbit Service, when the data is de-identified and aggregated, or when you direct us to share it.
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
Fitbit may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or as part of our Premium membership. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.
The privacy settings on new Fitbit accounts are set to reveal minimal data about you with the purpose of getting you active and involved with the Fitbit Service. To see what is visible to others use the “Profile viewed by” tool in your account settings. You can adjust your privacy settings at www.fitbit.com/user/profile/privacy.
Fitbit provides many ways for you to share data with other Fitbit users, such as with the 7-day Leaderboard, Challenges, or by posting comments to the Fitbit community message boards. When you interact with others in these ways, you will be displaying your data based upon the visibility settings in your Fitbit account settings. Always check specific policies associated with any Challenge to understand what data will be visible to other participants.
To post to Fitbit community message boards, you’ll be asked to create a community username that’s separate from your Fitbit profile name. This community username will be posted next to any comments you publish on community message boards. Other information, like a profile photo that you’ve added to your Fitbit account will also be visible on message boards, depending on your Fitbit account settings.
Fitbit may also ask you to participate in surveys (processed by Fitbit or third parties) that help us understand your use of the Fitbit Service. Any PII you provide to Fitbit (or supplied by you or Fitbit to such third-party survey providers) in connection with these surveys will only be used in relation to that survey and as stated in this policy.
We store your PII for as long as you maintain a Fitbit account.
Data that you provide to Fitbit through the Site can be modified from your dashboard or Fitbit account preferences. If you remove data from your Fitbit account, it will no longer appear to you or others who use the Fitbit Service. Backups of that data will remain associated with your Fitbit account and in our archive servers.
You can deactivate your Fitbit account by contacting Customer Support. When you do, data that can identify you will be removed from the Fitbit Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook and Twitter. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Fitbit may continue to use your de-identified data after you deactivate your account.
Fitbit is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Fitbit, please contact us at email@example.com.
Of course! You can opt-out of receiving weekly summaries, achievement notifications, contests, giveaways, surveys and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Fitbit email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Fitbit Service.
Fitbit uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.
The Fitbit Service is hosted and operated entirely in the United States and is subject to United States law. Any personal information that you provide to Fitbit is being transferred to Fitbit for use solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Fitbit Service from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Fitbit has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Fitbit Service you’ve visited so we can figure out which promotions you may like to see or to alert you to software compatibility issues.
Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Fitbit, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.
Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.
We use the following third-party advertising cookies to present you with opportunities to purchase Fitbit products on our Site; and retargeting cookies, to present you with Fitbit advertising on other websites based on your interaction on our Sites and other websites:
We use the following third-party data analytics platforms to improve the Fitbit Service in a variety of ways:
You can email us with any questions or comments at firstname.lastname@example.org.
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